The objections we hear, answered directly.

You may not need to change everything. Most suppliers start with one trial container alongside their existing outlet and compare: a price agreed before loading, payment to your own account against your own evidence, a named buyer, and a written report on where it went. If your current merchant already gives you all four, keep them.

Every buyer operates a sort floor we have visited, is named on the bill of lading, and reports the sort outcome per container. If your board has a view on re-export versus domestic sale, it is recorded and we only allocate your containers to matching buyers. Buyers who misdeclare, divert or refuse a visit are suspended.

Claims are judged against the loading evidence and the spec agreed before loading: the opened bales on video, the weighbridge ticket, the seal. If your evidence matches the spec, the claim does not land on you. That is the reason the evidence is taken.

That is your trustees' decision, and we give them what they need to make it: the buyer's verification file summary, the route, the worker-welfare baseline the sort floor meets, and an end-destination report per container. We would rather you decide not to trade than trade without that information.

Pressed, strapped bales are preferred. They load more weight per container and are easier to evidence. Bagged or loose stock can be traded, but costs more to handle and is priced to reflect that.

Typically one 40' high-cube a month or more. Regular smaller volumes can sometimes be consolidated with another verified supplier in the same region. Ask us.

Freight, insurance and origin costs are part of the buyer's CIF Karachi price. We arrange them, and your quote itemises them so you can see how your net price per tonne is arrived at.

Yes. Melbourne, Vancouver and Los Angeles / Long Beach run into Karachi via the Indian Ocean or Malacca. Transit times and freight differ from the Atlantic lanes, and your quote reflects that.

Usually around a week once the documents are in. The slowest item is normally the bank confirmation letter.

Brokers do charge: in the spread, in under-declared paperwork you carry the risk for, and in claims nobody will honour. Our fee is one visible line on the pro-forma, and it pays for verified supply, loading evidence before your balance, and a claims process that works.

Yes. Your clearing agent acts for you at destination as normal. They don't appear as consignee and they aren't in the chain of title. Your company is.

Only within the share the zone rules permit at the time, with duty paid on that share. The rule is under discussion and we describe the current position on our Compliance & Impact page. Your route is declared on your file and on every trade record.

Only if that company is verified in its own right. The consignee, the importer on the goods declaration and the payer must be the same verified company.

Raise a claim inside the claim window, citing specific bales with photographs and video before they are sorted. We review it against the loading evidence. If either side disagrees, an independent surveyor decides. Upheld claims are settled per kilo on the affected bales.

No. Your spec is a standing instruction. You can pause it or change volumes. Regular buyers get priority on allocation when supply is tight.

Yes. Origin is part of the spec. UK, US, Canadian and Australian stock sort differently and many buyers have a preference.

Both. TT with a deposit on contract and the balance against loading evidence and copy documents, or an irrevocable LC at sight. The choice is fixed per contract.

Because the visit is what separates a sort floor from a trading name. We check the address matches your licence, your capacity matches the volume you're asking for, and the worker-welfare baseline is met.

No. Buyers on Ragtrail import and sort. That's what keeps brokers out of the chain, including well-intentioned ones.